Answer
A natural conversation, in your voice.
Your greeting, your questions, and the context that matters—without making the caller fight through a phone tree.
Understands the need
AI reception, tailored to your business
Reception that works the way your business does.
PastClose answers calls, completes routine work, and brings in your team when judgment matters—from after hours to every hour.
After hoursOverflowFull reception
PastClose is answering
Existing customer · Home services
9:47 PM
KM
Our furnace stopped and the house is getting cold. Can anyone come tonight?
I can help with that. I’m checking tonight’s emergency availability now.
Emergency visit held
Tonight · 10:30–11:00 PM
Your rules · your schedule · your customer record
How it works
It should feel like a receptionist. It should work like software.
The caller gets a thoughtful conversation. Your business gets completed work, clear limits, and a record of what happened.
Handle
The next step happens while they’re still on the line.
PastClose can check availability, create a job, update a record, or follow the browser workflow your team already uses.
Completes approved work
Resolve
A clear outcome—or a clean human handoff.
The caller gets a verified answer. If the situation needs judgment, your person gets the context before taking over.
Closes the loop
The useful difference
An answered call isn’t the same as handled work.
PastClose is built to move the business forward—not simply tell you somebody called.
Works in your browser
Use approved workflows in the systems your team already relies on.
Stays inside the rules
Permissions, hard stops, and approval points are defined before launch.
Hands off with context
A real person can step in without making the caller start over.
Built around the business
The call changes. The standard doesn’t.
Greeting, questions, systems, and escalation are designed around the work your team actually does.
Home services
Urgent service, estimates, scheduling, and dispatch
From “the heat is out” to a confirmed next step.
Law firms
Conditional intake, qualification, and consultation booking
New matters arrive with the context your team needs.
Clinics
Approved intake, availability checks, and appointment holds
Patients get a useful answer without risky improvisation.
Property teams
Resident verification, maintenance, and on-call routing
Emergencies reach the right person with the details attached.
Coverage
Start where you need help. Expand when it makes sense.
After hours
Start where missed calls cost the most.
Keep emergencies, new business, and tomorrow’s schedule moving after the team goes home.
Overflow
Add capacity when the day gets busy.
Cover lunch, meetings, seasonal spikes, and the moments when every line rings at once.
Full reception
Use it as the front desk itself.
Let PastClose handle the routine call volume while people take over where judgment matters.
A thoughtful launch
Designed with your team. Not dropped on them.
No five-minute setup fantasy. We learn the work, test the edges, and open carefully.
01
Learn the work
Calls, edge cases, software, promises, and escalation rules.
02
Build the reception
Greeting, workflows, schedules, permissions, and handoffs.
03
Test together
Realistic calls and reviewed outcomes before customers reach it.
04
Open carefully
A controlled launch that expands only when it earns trust.
Founding ten
Build the receptionist your business actually needs.
A hands-on 90-day pilot for ten businesses that want more than another answering service.
Request founding accessFounding pilot
$299/month
Includes 300 connected minutes
- White-glove call design and setup
- Two browser workflows included
- Test calls before billing begins
- $0.50 per additional connected minute
- Founding price locked for 24 months
Questions
Before you hand over the phone.
Is PastClose only for after-hours calls?+
No. After hours is a practical place to begin, not the limit. PastClose can cover overflow, a specific queue, or the complete front desk.
What makes this different from an AI answering service?+
Most answering services end with a message or summary. PastClose is designed to complete approved work in the browser software your business already uses, then verify the result.
Can it transfer a call to a real person?+
Yes. You define the situations, people, and escalation order. PastClose can attempt a warm transfer, follow an on-call tree, or collect a message when nobody is available.
How do you keep it from making the wrong promise?+
Every business gets explicit rules, permitted actions, escalation paths, and test calls before launch. Sensitive actions can require human approval or remain blocked.